Factors for A High Ranking Listing

If you want to rank well on local search engines, you need consistent listings; NAP data (name, address, phone number), website, hours, and more across all major listing directories. This is a must in order to be validated as a credible local business. The more accurate and consistent your business’ information is, the more search engines will trust the validity of the business. The more the search engines trust the business, the higher you will rank in local Search Engine Results Page.

According to a study conducted by Moz, 13% of professionals say that having your business being mentioned online regularly (also called local citation) is one of the most important elements in Local Pack Ranking factor.

Business Listings

The information mentioned in business listings can vary but some key pieces of information hold true across them all.

NAP Data

The most determining data held in a business listing is the NAP data—name, address, and phone number information. It is critical for the online visibility of any business. Having accurate and up-to-date NAP data ensures that not only will consumers find your business online, but that they will also have the correct information on how to contact you.

In fact, 50% of mobile users are looking for business addresses.

NAP data is also important for search engines like Google to display your business in geo-targeted searches. If someone is searching for “good seafood” in the Boston area, the local Boston seafood places with correct NAP data will appear. Of course Google gives search ranking priority to business with correct NAP data—how else are they supposed to tell where you are, what you do, and if you’re even a legitimate business at all?

Despite the importance of accurate NAP data, studies show that quite a lot of businesses are failing even at this basic step into the world of listings. Here are some stats from a study by Localeze, 2015.

  • 86% of businesses have either missing or incorrect company name information listed across all listings sources
  • 72% of businesses have either missing or incorrect address information listed across all listings sources
  • 71% of businesses have either missing or incorrect phone number information listed across all listings sources

Hours of Operation

If you want to score some bonus points, don’t forget to include information like hours of operation. When a consumer is looking for a business or the service a business provides, they have a high purchase intent, and are probably searching for an immediate need. If the business is shown as “open”, they will most likely visit the business.

In fact, 73% of purchases that result from mobile searches happen within the same day, and most (63%) within a few hours.

If your business has no hours listed, the consumer would have to go out of their way to find out whether or not you’re open. 76% of consumers report that they expected hours of operation information when conducting a search and over 60% of consumers find that knowing the business hours helps them make their purchase decision! This is a big inconvenience for this customer, not only do they not know your business hours, but their time is being wasted.

Let the negative reviews commence!

If your competitor has their business hours listed, they will most probably capture that consumer. People just want their needs fulfilled—they’d be happy to spend their money at a business that has their hours correctly listed if they were coming in-store to make the purchase.

Website Link

Put that website link into your business listings. Consumers will often travel from Google search into a business website to get a feel for the business, and learn more about what they’re offering. So obviously, including a link to your website is important for their online presence.

Does your business have a central “hub” of information to direct users to online? Here is an interesting statistic: 93% of businesses have either missing or incorrect website information listed across all listings sources.

If a user can find your website, they’ll get a better impression of your business, and likely have a more positive experience. With nearly half of small businesses not having a website, you can make your business stand out on the SERP (Search Engine Results Page) by including your website data in the listing information.

Some More Information To Consider

  • Payment methods
  • Services
  • Brands
  • Holiday hours
  • Images
  • Social profiles

Depending on your business vertical, there may be other pieces of information important for you to include in their online business listings. The more information you include, the easier it will be for consumers to find your business, purchase your products and/or services and leave a review!

Find out more about Review Management and how it can help grow your business, book a consultation now.